Refund Policy

1. Eligibility for Refund

1.1 Eligible Refund Requests

• First-time customers: Request within 14 days of first payment
• Technical issues: Service unavailable for >24 hours (any time)
• Double billing: Accidentally charged twice (any time)
• Unauthorized charges: Fraudulent transactions (any time)

1.2 Non-Eligible Situations

• Requests after 14 days from first payment
• Partial month refunds (outside 14-day period)
• Free trial conversions (you chose to continue)
• Account suspended for Terms violation
• Annual plans (except within first 14 days)
• Previously refunded subscriptions

2. Refund Process

2.1 How to Request

1. Email us: Send refund request to elfaress2425@gmail.com
2. Include information:
   • Account email address
   • Order ID or invoice number
   • Reason for refund (optional but appreciated)
   • Preferred refund method
3. Wait for confirmation: We'll respond within 24 hours
4. Receive refund: Processed within 5-10 business days

2.2 Processing Time

• Approval: Within 24 hours of request
• Midtrans processing: 3-5 business days
• Bank/card reflection: 2-5 business days
• Total time: 5-10 business days

Note: Processing time depends on your bank/payment provider

3. Refund Methods

3.1 Original Payment Method (Default)

Refunds are automatically processed to your original payment method:

• Credit/Debit Cards: Refunded to same card
• Virtual Account: Bank transfer to registered account
• E-wallets (GoPay, DANA, OVO): Credited to wallet
• QRIS: Refunded via original QRIS method

3.2 Alternative Methods

If original method unavailable, we offer:

• Bank transfer (require account details)
• Store credit for future use

4. Special Circumstances

4.1 Service Outages

If our service is down for extended periods:

• 24+ hours: Pro-rated refund or service credit
• 48+ hours: Full month refund eligibility
• Enterprise SLA breach: Credits as per SLA terms

4.2 Double Billing

Accidentally charged twice? We'll refund the duplicate charge immediately plus an additional 1-month service credit as apology.

4.3 Fraudulent Charges

If you notice unauthorized charges:

• Contact us immediately: elfaress2425@gmail.com
• We'll investigate within 24 hours
• Full refund if confirmed fraudulent
• Account security audit and password reset

5. Subscription Cancellations

5.1 How Cancellation Works

• Cancel anytime from account settings
• Access continues until end of paid period
• No auto-renewal after cancellation
• Data retained for 30 days after period end

5.2 Cancellation Refund Policy

• Within 14 days: Full refund (money-back guarantee)
• After 14 days: No refund (service continues until period end)
• Annual plans: Pro-rated refund only within first 14 days

6. Upgrade/Downgrade Refunds

6.1 Upgrades

When you upgrade to a higher plan:

• Immediate access to new features
• Pro-rated charge for remaining billing period
• New price starts on next billing cycle

6.2 Downgrades

When you downgrade to a lower plan:

• Change takes effect at next billing cycle
• Keep current features until period ends
• No refund for unused portion of higher plan
• Consider carefully before downgrading

7. Denied Refund Appeals

If your refund request is denied:

• You'll receive detailed explanation
• You can appeal the decision within 7 days
• Provide additional context or evidence
• Final decision made by management team

8. Contact for Refunds

9. Frequently Asked Questions

Q: Can I get refund after 14 days?

No, unless there's technical issue on our end (service outage >24h) or billing error.

Q: Do you ask reasons for refund?

We appreciate feedback but it's optional. We process refunds without requiring explanation.

Q: Can I use service again after refund?

Yes, but money-back guarantee only applies once per customer. Future subscriptions follow standard refund policy.

Q: What if payment provider can't process refund?

We'll work with you to find alternative method (bank transfer or store credit).

10. Changes to Policy

We may update this Refund Policy. Material changes will be notified via email. Existing subscriptions retain terms active at signup. New subscriptions follow updated policy.